New helpline for Humber Bridge toll users
PA MediaA new phone line has been set up for people struggling to use the Humber Bridge tolling system.
The system, which requires motorists to pay via a phone app or website in advance or before midnight the day after their crossing, came into force on Saturday, replacing toll booths after 40 years.
In a social media post, bridge officials said they were aware of "some challenges" when people tried to call the customer service team and had provided an additional number as well as extending opening times.
Officials have also reassured motorists they were "working hard" to resolve an issue affecting the phone app, which is not yet available.
They have advised people to pay via the website until the app is live. There are also options to pre-pay by cash or card at shops under the PayPoint scheme.
Anyone struggling to use the new system can call 01482 235500 or the new number of 02046 468929.
The customer service team's extended hours are from 08:00 until 18:00 GMT Monday to Friday, and 09:00 until 13:00 on Saturdays and Sundays.
Fees for crossing the bridge have also risen for the first time in 13 years, from £1.50 to £2 each way. People with an account will save 25%.
Those who fail to pay before or after crossing will be charged a £25 administration fee.
A bridge spokesperson said: "Although some might have experienced initial difficulties in accessing their accounts, these were due to teething issues which have now been resolved.
"We can confirm the toll accounts and the new website are fully functional. Unfortunately, due to some technical issues, the app is yet to launch but we are working hard to resolve the issues and will keep customers informed as to when they can download it."
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